Refund Policy

At Get Insulin Reset, we are committed to helping you build healthier habits. Because we offer a mix of instant-access digital programmes and physical goods, our return and refund policies differ depending on the type of product you have purchased. Please review the relevant sections below.

Digital Products

Our digital programmes, including the Insulin Reset and Cut & Build guides, are delivered instantly upon purchase.

Due to the immediate access and downloadable nature of these files, refunds are generally not available once the products have been downloaded or accessed, except where required by applicable law. We encourage you to read the product descriptions carefully before making a purchase. If you experience any technical difficulties accessing or downloading your files, please contact us immediately so we can assist you.

Physical Products

Physical products may be eligible for returns or refunds in accordance with our standard returns policy.

Conditions for Returns

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, and in its original packaging.
You must initiate your return request within 30 days of receiving your item.
A receipt or proof of purchase is required.

Exclusions

Certain types of items cannot be returned. These include perishable goods (such as food or specialized nutrition products if unsealed), personal care goods, and health/sanitary items where the safety seal has been broken. Please get in touch if you have questions or concerns about your specific item.

How to Request a Return

To start a return, please contact us at support@getinsulinreset.com. Please include your order number and the reason for your return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund Processing

We will notify you once we have received and inspected your returned item. We will let you know if the refund was approved or declined based on the condition of the product. If approved, you will be automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund to your account.

Damaged, Faulty, or Incorrect Orders

Please inspect your order upon reception. If you receive an item that is defective, damaged, faulty, or incorrect, please contact us as soon as possible. We will investigate the issue promptly and work with you to find an appropriate resolution, which may include a replacement or a full refund.